FAQs
Initiate a return here
I sent an email, when will I get a responce?
We do our best to answer most emails with in 48 hrs. Please keep in mind we are a small business and do not generally respond over the weekend. Thanks for your patience!
I want to cancel an order...
You can ONLY cancel an order within the first 24 hours of placing it. We do not cancel orders after this 24 hour window especially if it is a pre-order item. We are making your item specifcally for your pre-order, so we do not cancel these orders. Only if your order is 1 month late from expected ship date will we cancel your order.
When will my order ship?
We are doing our absolute best to ship your order as soon as possible, but please keep in mind we are a small company and batch ship our orders. Our goal is to ship orders within a week of receiving them, but during busy times it may take up to 14 days to get to your order. Thank you for your patience!!
When will I get my order?
Orders typically take around 3-5 days to arrive once shipped. International orders typically take around 2 weeks to arrive.
When will my pre-order ship
When you purchased there is a date on the product page, this is the best estimate we have for when the product will ship; however, there can be unexpected delays in production or shipping. We absolutely do our best to ship within the month window of pre-order and will let you know if there is a change.
If you ordered a pre-order item and an item we have in stock we will ship them together. If you would like the item in stock sooner, please place 2 separate orders.
I placed an order with an in-stock item and a pre-order
If you ordered a pre-order item and an item we have in stock we will ship them together. If you would like the item in stock sooner, please place 2 separate orders.
My package says it was delivered, but I don't have it!
This really sucks! For both us an you because we unfortunately have no control once your package is dropped off at USPS. The first thing to do is contact your local usps, many times it will show up in a couple of days and was just delivered to a neighbor. If you have contacted your post office and waited 2 business days send an email to hey@lizalig.com.
There is a flaw with my garment
Oh no! We are so sorry!!
If it has been 15 days from your order, send us an email to hey@lizalig.com and we can help you out.
If it has been longer than 15 days, we do not accept returns on these items. (To be honest we don't know if these flaws are due to how you washed/wore something if it has been longer.)
Yes, you have to return the item that has a flaw if you would like a replacement or a refund. If your item does not match the size chart please let us know. These measurements however are meant to be +/- an inch (especially if it is a sweater or a garment with stretch).
Clothing Care
When in doubt do not use heat. In most cases machine wash cold, line dry and cool iron when needed. For specific instructions visit the product page.
Hand knit alpaca and wool pieces should be hand washed in cold water and dried flat.
Coupon Codes
Sorry, we can not accept more than one coupon code at a time.
If you have somehow found/figured out how to use an old or expired coupon code - congradulations! Unfortunately, it does cost us money to make clothing, so we will cancel any order if your discount code makes the item less than it costs us to make (or it is now free). This also applies to coupon codes given after writing a review. Coupon codes are meant to give you a discount and not to get free clothes. I love free clothes too, but I love giving good jobs to people in developing countries more. We can't do this if we are giving away free clothes :(.
I purchased something and it is now on sale? I'm so sorry we do not post date coupons, but we do appreciate your order placed at full price (honestly it keeps us in business).