FAQs

Initiate a return here

I sent an email, when will I get a responce?

We do our best to answer most emails with in 48 hrs.  Please keep in mind we are a small business and do not generally respond over the weekend.  Thanks for your patience!

When will I get my order?

Orders are shipped twice a week and typically take around 3-5 days to arrive.  International orders typically take around 2 weeks to arrive  Sorry if there is a delay!  We are a small business and try to get to your order as soon as possible.  Thanks for your patience!

When will my pre-order ship

When you purchased there is a date on the product page, this is the best estimate we have for when the product will ship; however, there can be unexpected delays in production or shipping. We absolutely do our best to ship within the month window of pre-order and will let you know if there is a change.

If you ordered a pre-order item and an item we have in stock we will ship them together. If you would like the item in stock sooner, please place 2 separate orders.

I placed an order with an in-stock item and a pre-order

If you ordered a pre-order item and an item we have in stock we will ship them together. If you would like the item in stock sooner, please place 2 separate orders.

My package says it was delivered, but I don't have it!

This really sucks! For both us an you because we unfortunately have no control once your package is dropped off at USPS. The first thing to do is contact your local usps, many times it will show up in a couple of days and was just delivered to a neighbor. If you have contacted your post office and waited 2 business days send an email to hey@lizalig.com.

There is a flaw with my garment

Oh no! We are so sorry!! If it has been 30 days from your order, send us an email to hey@lizalig.com and we can help you out. If it has been longer than 30 days, we do not accept returns on these items.

Clothing Care

When in doubt do not use heat. In most cases machine wash cold, line dry and cool iron when needed. For specific instructions visit the product page.

Hand knit alpaca and wool pieces should be hand washed in cold water and dried flat. 

Multiple Coupon Codes

Sorry, we can not accept more than one coupon code at a time.

I purchased something and it is now on sale?

I'm so sorry we do not post date coupons, but we do appreciate your order placed at full price (honestly it keeps us in business).

Have another question, let us know here...