How Do I Care for My Clothing?
Hot water and the dryer is the enemy of most clothes. We recommend washing your clothes in cold water and line drying. If you have questions about a specific piece please contact us.
I Sent an Email, When Will I Get a Response?
We do our best to answer most emails with in 48 hrs. Please keep in mind we are a small business and do not generally respond over the weekend. Thanks for your patience!
Can I Get an Exchange?
Absolutely. You can exchange your item one time free of charge. Please send us details about your order here.
What is Your Return Policy?
Sorry things did not work for you! All unworn clothing (excluding sample sale merchandise) can be returned for a refund, minus an $8 shipping fee. Send us a message here to get a return shipping label.
How Long will it Take to Get Pre-Ordered Items?
Typically it takes around 6 weeks for pre-ordered items to come in, but the product description will have a specific date of shipping. If you have questions about your order please email email@example.com.
If you ordered 2 items, one pre-order and the other in stock they will be shipped together when the pre-order item comes in. We are happy to ship these separately if you either make multiple orders or email us at firstname.lastname@example.org and we will add on the additional shipping.
How Long will it Take to Get My Order?
Most orders are shipped on Wednesday and typically take around 3-5 days to arrive. International orders typically take around 2 weeks to arrive Sorry if there is a delay! We are a small business and try to get to your order as soon as possible. Thanks for your patience!
Can I Intern with Liz Alig?
Yes! We would love to talk to you about our internship opportunities. Email your resume, cover letter for available internships.
Can I use Multiple Coupon Codes?
Sorry, we can not accept more than one coupon code at a time.
Are you Fair Trade Certified?
Liz Alig is a member of the Fair Trade Federation. This is not a certification because there is currently only a pilot program to certify clothing as fair trade; however, to become a member the Fair Trade Federation we went through a strenuous screening program and align our production with their fair trade standards. We work with many pioneers in the fair trade movement who are closely aligned with the fair trade organization and are changing the standards in the clothing industry. Fair Treatment of our employees in every area of our supply chain is deeply rooted in our company.
Where do You Get Your Recycled Fabrics?
Liz Alig sources recycled fabrics in a variety of ways - most of it comes from bulk second hand clothing stores or the equivalent open air market in developing countries. Also, we use remnants and dead stock fabric from factories. There is a huge amount of second hand clothing that is shipped to developing countries when we are finished with it in the West. We source from these open-air markets where our production takes place. This both encourages their economic growth and reduces the amount of shipping that the raw materials take before they are made into your LizAlig garment.
We have also learned how to be creative with our sourcing of recycled materials - we recycle things like: flour sacks from Ghana, ikat fabrics from Guatemala, and excess fabrics from factories in El Salvador and Cambodia.
Are Garments Made from Recycled Fabrics One of a Kind?
Yes and no. Most of the garments that we make out of recycled materials are not one of a kind. We recycle a lot of t-shirts so that when we can produce similar versions of a garment because second hand grey t-shirts are very easy to come by. Other garments from recycled silk, sweaters, and button down shirts are more one of a kind. The fabric colors will vary, but the design and spirit of the garment will stay the same. We think this is something special about using recycled materials - you can have a garment that no one else has.
The content on lizalig.com is intended for your personal, noncommercial use. You may copy and use portions of our website only for noncommercial informational use provided that you not alter the information in any way. If you wish to use information found on lizalig.com in other ways than the above stated approval must be granted by Liz Alig.
By posting or contributing content to this website you are granting Liz Alig sole ownership of this data and can be used and reproduced in purposes of marketing and research. You are solely responsible for any content contributed to www.lizalig.com.
Although we make a reasonable effort to ensure that information at www.lizalig.com is timely and accurate, errors may occur from time to time. Liz Alig does not guarantee the correctness of any information found at www.lizalig.com we recommend you use the information given as a tool to research. We reserve the right to alter and change the information found at www.lizalig.com at any time including product information.
Images and color samples on Liz Alig are intended to display products accurately; however, changes in color can occur between monitors and pictures can be deceiving so we can not guarantee colors and style specs shown on our website.
We do our best to ensure that both retail pricing from different sources is the same; however, we can not guarantee the selling price of a particular product at any given store or online. We reserve the right to set our online price as we see fit and may alter these at any time.
Liz Alig cannot guarantee the performance of any products and services provided by any sites we link to. A link to another website does not constitute an endorsement of that site (nor of any product, service, or other material offered on that site). We provide links that may interest you; however, we are not responsible for the content of any third party links.
We welcome links to the homepage of our website. You are free to establish a hypertext link to the homepage of this site. Please do not state or imply any affiliation, connection, sponsorship, or approval of your site by Liz Alig.
Liz Alig will not be liable for any damages incurred while use of this site or products from Liz Alig or consequential damages that result from use of products or site. These terms and conditions can be altered at any time.
Because some items are made from 100% recycled materials we cannot ensure that any two garments are exactly alike. Although we do follow the same silhouette patterns, seams from the previous construction and fabrics may differ. Because each piece is handcrafted with vintage and recycled fabrics, some of the garments in each style will vary slightly so we can use a variety of fabrics. For special orders to meet your own particular color or pattern preferences, you may request fabrics. You may choose color preferences; however, Liz Alig is not responsible for unsatisfactory color or pattern choices. Liz Alig is not responsible for any loss or injury incurred because of the nature of these materials.
Liz Alig is dedicated to producing garments in an ethical and fair environment. Each piece is handcrafted, therefore may vary slightly in size and style specifications. Because there is currently no fair trade certification for fair trade clothing we follow guidelines as outlined in our website. We guarantee all practices are fair; however, would like to make it clear that clothing by Liz Alig is not fair trade certified. We reserve the right to make our ten percent donations to producer groups we see fit. We do our best to use these funds in a responsible manner in conjunction with producer and community needs.
Shortage or Damage Claims
Liz Alig does not guarantee delivery dates. Any promised delivery date is only the best estimate of when the merchandise will be shipped. Items out of stock may be placed on back order and may be shipped at a later date or dropped. The risk of loss and title of the goods pass to the buyer upon Liz Alig’s delivery to the carrier. Liz Alig assumes no liability for loss due to delay in shipping or lost shipments.
Prices are subject to change without notice.