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FAQs

How Do I Care for My Clothing?

Hot water and the dryer is the enemy of most clothes.  We recommend washing your clothes in cold water and line drying.  If you have questions about a specific piece please email us at info@lizalig.com.

I Sent an Email, When Will I Get a Response?

We do our best to answer most emails with in 48 hrs.  Please keep in mind we are a small business and do not generally respond over the weekend.  Thanks for your patience!

Can I Get an Exchange?

Sorry, we do not off exchanges. You can return the item you bought and purchase the correct size. This makes keeping track of our inventory a little easier.

What is Your Return Policy?

Sorry things did not work for you!  All unworn clothing can be returned for a refund, minus an $8 shipping fee if your order did not qualify for free returns. You can print your return shipping label here.

How Long will it Take to Get My Order?

Most orders are shipped on Wednesday and typically take around 3-5 days to arrive.  International orders typically take around 2 weeks to arrive Sorry if there is a delay! We are a small business and try to get to your order as soon as possible. Thanks for your patience!

Can I Intern with Liz Alig?

Yes! We would love to talk to you about our internship opportunities. Email your resume.

Can I use Multiple Coupon Codes?

Sorry, we can not accept more than one coupon code at a time.

Are you Fair Trade Certified?

Liz Alig is a member of the Fair Trade Federation. This is not a certification because there is currently only a pilot program to certify clothing as fair trade; however, to become a member the Fair Trade Federation we went through a strenuous screening program and align our production with their fair trade standards. We work with many pioneers in the fair trade movement who are closely aligned with the fair trade organization and are changing the standards in the clothing industry.  Fair Treatment of our employees in every area of our supply chain is deeply rooted in our company.   

Where Do You Get Your Recycled Fabrics?

Liz Alig sources recycled fabrics in a variety of ways - most of it comes from bulk second hand clothing stores or the equivalent open air market in developing countries.  Also, we use remnants and dead stock fabric from factories.  There is a huge amount of second hand clothing that is shipped to developing countries when we are finished with it in the West.  We source from these open-air markets where our production takes place.  This both encourages their economic growth and reduces the amount of shipping that the raw materials take before they are made into your LizAlig garment.

We have also learned how to be creative with our sourcing of recycled materials - we recycle things like: flour sacks from Ghana, ikat fabrics from Guatemala, and excess fabrics from factories in El Salvador and Cambodia. 

Are Garments Made from Recycled Fabrics One of a Kind?

No, the garment you receive will be incredibly similar to the photo. Shades may be slightly different, but we do our best to match the design as closely as possible. We recycle a lot of t-shirts so that when we can produce similar versions of a garment because second hand grey t-shirts are very easy to come by.